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How communities are supporting local businesses

With the global outbreak of COVID-19 many businesses find themselves in a challenging situation. Establishments that traditionally rely on foot traffic and appointments are taking a hard hit to their income with social distancing being practiced in countries worldwide. So how can businesses garner support from their loyal customers until things return to normal?

Creating new opportunities through merchandise

A growing number of local businesses have started selling merch on-demand in an effort to supplement income during this time. This concept isn’t new, in fact we’ve seen many businesses use branded merch over the years as a marketing tool and source of diversified income. Selling merch on demand is free because there’s no upfront inventory required, plus Teespring handles order fulfillment and customer support so valuable time can be focused on running your business instead of dealing with logistics and hassle.

Jamie and Evan Shipp, owners of GoodShipp Alpaca Co. in Louisville, Kentucky, used merchandise to supplement their income as they expanded their Alpaca shearing products and services. The revenue earned from merch sales has gone toward general farm expenses, but has also helped expand their herd with a new alpaca named Hank!

D&B Performance and Automotive Repair, located in Burrillville, Rhode Island is owned by Dawn and Bob Tufano. This local auto shop has been family owned and operated since 2000. After customers began to inquire about their employees’ unique uniforms, daughter Rachel Tufano created print-on-demand apparel and added them to a store on Teespring.  Current profits are put towards funding daily expenses, such as payroll, new uniforms, and garage supplies, and customers wearing their merch around town helps to attract new customers.

“The customers were actually a pretty big part of why I chose Teespring as well, because I’d be able to just give people the links to the designs and they could purchase them on their own versus us having to order hundreds in bulk and either give them away for free (which is SO costly) or make little to no profit on them because they were so expensive to buy to begin with (again, SO costly).”

Emily and Marc Vance of Dill Farms created branded merch is another example of a small business using merchandise to market their services and engage with their local community in Fort Scott, Kansas.  

Do you know a business that needs support?

If you know a business going through a tough time due recent events send them our way. We’ll help them set up their own online merch store and provide additional promotional tools and assistance if necessary. This service is totally free to use, and businesses will keep all profits from product sales. Plus we’ll handle order delivery and customer support too so they can focus on running their business.

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COVID-19: Full production capacity restored as growth continues

It’s been a challenging few months but we’re happy to report our production facilities are running at full capacity once more. Record-breaking sales and site traffic continue as we enter Q3 2020, and we’re optimistic for what the future holds in the world of social commerce and merchandise.

Members of Teespring’s support + operations teams at our US facility (February 2020)

Full production capacity restored

New orders are being produced and shipped on time and we’re so grateful to our wonderful print partners around the world who helped us keep production going uninterrupted over these last few weeks. We’re also pleased to confirm orders are no longer being re-routed and will be fulfilled within their corresponding regions moving forward.

Support team updates

While all new orders are being produced and shipped on time, some orders experienced delivery delays during COVID-19 lockdowns. We have contacted customers who were impacted by delays and are working to find a suitable solution for them. If you have any buyers who need assistance or have questions regarding their order, please send them to our support team (learn more).

Please note due to the unprecedented volume of sales alongside COVID-19 lockdowns, our support teams are currently experiencing longer-than-normal response times. We’ve hired new support team members and are working around the clock to assist everyone as quickly as possible. It will take us some time to get back to our normal 24 – 48 hour response time so please bear with us and thank you for your patience. 

Looking forward to the future

We’ve added new hires across departments to reinforce our teams to better support you and your customers during this time of growth. In the coming months we plan to roll out many new product options as well as feature enhancements to help you take your merch business to the next level. As we return to a ‘new normal’, our team is excited to provide you and your customers with the quality service and support you deserve. Thank you for your continued trust and understanding. Stay safe and take care!